These Terms of Service govern your access to and use of wearhaza.com, including any purchases made through the website.

By visiting our website, creating an account, placing an order, or using any part of our services, you agree to these Terms of Service. Please read them carefully before using the website.

If you do not agree with these Terms, you should not use the website or place an order.

1. Eligibility

You must be legally capable of entering into a binding agreement in your country or region to use this website or make a purchase.

If you are under the legal age of majority, you may use the website only with the involvement and permission of a parent or legal guardian.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

2. About Our Products

HAZA offers men’s jewellery, including rings, bracelets, chains, pendants, and related products.

We make reasonable efforts to display product images, materials, measurements, finishes, stone details, and colours as accurately as possible. However, colours and appearance may vary depending on your screen settings, lighting conditions, and the natural characteristics of the materials.

Hand finishing, stone setting, polishing, and material characteristics may result in small variations between individual pieces. These variations are not automatically considered defects.

Product availability, specifications, packaging, and designs may change without prior notice.

3. Product Sizing

Customers are responsible for reviewing the size guide and selecting the correct ring, bracelet, chain, or pendant size before placing an order.

Sizing may vary slightly depending on the design, width, construction, and intended fit of a product.

HAZA is not responsible for an incorrect size selected by the customer. Eligible items may still be returned or exchanged according to our Returns and Exchanges Policy.

4. Prices and Currency

Product prices are displayed in the currency selected or shown on the website.

Prices may change at any time without prior notice. A price change will not affect an order that has already been accepted and confirmed by us.

Although we try to keep all pricing accurate, errors may occur. If a product is listed at an incorrect price, we may cancel the order or contact you before processing it.

Your bank, card provider, or payment service may apply currency conversion charges, international transaction fees, or other charges. HAZA does not control these charges.

5. Taxes, Customs, and Duties

Applicable taxes may be calculated and charged at checkout, depending on your location and the available payment or shipping method.

International orders may be subject to customs duties, import taxes, clearance fees, or local charges when the shipment enters the destination country.

Unless clearly stated at checkout, these charges are not included in the product price or shipping fee. The customer is responsible for paying them.

HAZA cannot control customs charges or guarantee how much they may be.

6. Orders

Submitting an order does not automatically mean that we have accepted it.

After you place an order, you may receive an order confirmation email. This confirms that we received your order, but it does not guarantee acceptance or shipment.

We may refuse, limit, or cancel an order for reasons including:

1. Product unavailability

2. Incorrect pricing or product information

3. Suspected fraud or unauthorized payment

4. Delivery restrictions

5. Incorrect customer or shipping information

6. Violation of these Terms

7. Orders placed for unauthorized resale

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

7. Order Changes and Cancellations

Orders may only be changed or cancelled before they have been processed for shipping.

Contact us as soon as possible at customercare@wearhaza.com if you need to request a change or cancellation.

We cannot guarantee that a change or cancellation will be possible once an order has entered processing, production, personalization, or shipment.

8. Payments

We accept the payment methods displayed during checkout.

Payments may be processed by Shopify and other approved payment providers. HAZA does not control delays, security checks, declined transactions, or additional verification requested by those providers.

You confirm that:

1. The payment information you provide is accurate

2. You are authorized to use the selected payment method

3. Sufficient funds or credit are available

4. The billing information matches the information held by the payment provider

We may delay or cancel an order if payment cannot be verified.

9. Shipping and Delivery

HAZA offers complimentary standard shipping on eligible orders within the United States.

International shipping is available to selected countries. International shipping charges, where applicable, will be displayed at checkout.

Our current estimated delivery period is approximately 14 business days. This is an estimate and not a guaranteed delivery date.

Delivery times may be affected by:

1. Order processing

2. Product availability

3. Personalization or special production

4. Carrier delays

5. Weather conditions

6. Public holidays

7. Customs inspections

8. Incorrect or incomplete delivery information

9. Events outside our reasonable control

Once your order ships, tracking information will be sent to the email address provided during checkout, where tracking is available.

10. Shipping Information

You are responsible for providing a complete and accurate delivery address.

HAZA is not responsible for delays, failed deliveries, or lost shipments caused by incorrect or incomplete information provided by the customer.

If a shipment is returned because of an incorrect address, refusal, unpaid customs charges, or repeated failed delivery attempts, additional shipping charges may apply before the order can be sent again.

11. Risk of Loss

Responsibility for the shipment transfers according to the consumer and shipping laws applicable to your order.

Where permitted by law, responsibility may transfer to you once the package is delivered to the address provided during checkout.

You should contact us promptly if tracking shows that a package was delivered but you have not received it.

12. Returns

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the product must be:

1. Unworn

2. Unused

3. Undamaged

4. In its original condition

5. Returned with its original packaging and included accessories

6. Accompanied by valid proof of purchase

Products showing signs of wear, alteration, misuse, scratches, damage, exposure to chemicals, or missing packaging may be refused.

Contact customercare@wearhaza.com before returning any item. Returns sent without prior approval may not be accepted.

Unless the item is defective or HAZA made an error, return shipping costs are the customer’s responsibility.

13. Exchanges

Exchanges are available for eligible products, subject to stock availability.

If the requested replacement product or size is unavailable, we may offer another product, store credit, or a refund according to the circumstances and applicable law.

Any price difference between the original item and the replacement item must be paid before the exchange is completed.

14. Personalized and Custom Products

Personalized, engraved, altered, custom made, or specially produced products cannot be returned or exchanged unless they arrive damaged or contain a confirmed manufacturing defect.

Customers are responsible for checking all personalization details before submitting an order.

Once production begins, personalized or custom orders cannot normally be changed or cancelled.

15. Damaged or Incorrect Orders

Inspect your order as soon as it arrives.

If your order arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours of delivery.

Your message should include:

1. Your order number

2. A clear description of the issue

3. Photographs or video showing the product

4. Photographs of the packaging and shipping label where relevant

Failure to report visible damage within 48 hours may affect our ability to investigate the issue with the delivery provider. This does not remove any rights that cannot legally be limited.

16. Refunds

Approved refunds will be issued to the original payment method.

Your bank or payment provider may require additional time to process and display the refund. HAZA does not control that processing period.

Original shipping charges, customs duties, import taxes, currency conversion charges, and bank fees are not refundable unless required by law or the return resulted from our error.

17. Product Care

Jewellery can be affected by moisture, chemicals, impact, friction, perfume, lotions, cleaning products, sweat, improper storage, and normal wear.

Customers should follow the care instructions supplied with the product or published on the website.

Normal wear, accidental damage, loss, theft, misuse, incorrect cleaning, unauthorized repairs, and damage caused by failure to follow care instructions are not manufacturing defects.

18. Promotions and Discount Codes

Promotions and discount codes may be subject to separate conditions, including eligibility requirements, expiry dates, product exclusions, and minimum order values.

Discount codes must be entered during checkout. They cannot normally be applied after an order has been completed.

Unless stated otherwise, promotions cannot be combined.

We may cancel or modify a promotion if it is affected by misuse, fraud, technical errors, or circumstances outside our reasonable control.

19. Accounts

You may be able to create an account through the website.

You are responsible for maintaining the confidentiality of your account details and password. You are also responsible for activity completed through your account, unless the activity occurred because of our failure to use reasonable security measures.

Notify us immediately if you suspect unauthorized access to your account.

We may suspend or close accounts that are used unlawfully, fraudulently, or in violation of these Terms.

20. Website Use

You may use the website only for lawful personal shopping and informational purposes.

You may not:

1. Copy, reproduce, distribute, or commercially exploit website content without permission

2. Attempt to access restricted parts of the website

3. Introduce viruses, harmful code, or malicious software

4. Interfere with website security or performance

5. Scrape or collect information through automated systems without written permission

6. Impersonate another person or provide false information

7. Use the website for fraud or unlawful activity

8. Infringe our intellectual property or the rights of another person

We may restrict access to users who violate these conditions.

21. Intellectual Property

The HAZA name, logos, product names, photographs, videos, product designs, descriptions, website layout, graphics, text, and other content belong to HAZA or its licensors.

Access to the website does not grant you ownership or permission to use our intellectual property.

You may not reproduce, modify, publish, sell, distribute, or commercially use our content without prior written permission.

22. Customer Content and Reviews

If you submit a review, photograph, comment, message, testimonial, or other content, you confirm that you have the right to submit it.

You grant HAZA permission to use, reproduce, display, edit, and share that content for website, customer service, marketing, and promotional purposes, subject to applicable privacy laws.

We may remove content that is unlawful, misleading, abusive, offensive, infringing, or unrelated to the product or service.

23. Third Party Services and Links

The website may use or link to services operated by other companies, including payment providers, shipping companies, social media platforms, analytics services, and Shopify.

Those services are governed by their own policies and terms.

HAZA is not responsible for the availability, content, security, or practices of independent third party websites or services.

24. Accuracy of Website Information

We try to keep website content accurate and current. However, information may occasionally contain errors, omissions, or outdated details.

We may correct errors, update information, or cancel affected orders where legally permitted.

Website content is provided for general information and should not be treated as professional, financial, medical, or legal advice.

25. Availability of the Website

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may suspend, modify, or discontinue any part of the website for maintenance, security, operational, or business reasons.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, HAZA will not be responsible for indirect, incidental, special, or consequential losses arising from:

1. Use or inability to use the website

2. Delayed or failed delivery

3. Loss of data

4. Unauthorized account access not caused by our failure

5. Reliance on website content

6. Use or misuse of a product

Where liability can legally be limited, our total liability relating to an order will not exceed the amount paid for the product giving rise to the claim.

27. Indemnity

To the extent permitted by law, you agree to compensate HAZA for reasonable losses, claims, costs, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

28. Events Outside Our Control

HAZA will not be responsible for delay or failure caused by events outside our reasonable control.

These events may include carrier disruptions, customs delays, severe weather, natural disasters, labour disputes, government restrictions, supply interruptions, internet outages, payment system failures, public health emergencies, or other unexpected events.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, services, business practices, or legal obligations.

The updated version will be published on this page with a revised effective date.

Your continued use of the website after an update means that you accept the revised Terms.

Privacy Policy 

1. Information We Collect

We may collect information such as your name, email address, phone number, billing address, shipping address, order details, account information, and customer service messages.

We may also collect technical information, including your device type, browser, IP address, website activity, and cookie data.

Payment information is processed securely through Shopify and approved payment providers. HAZA does not directly store your complete payment card details.

2. How We Use Your Information

We may use your information to:

Process and deliver orders

Manage payments, returns, refunds, and exchanges

Respond to customer service requests

Send order updates and tracking details

Prevent fraud and protect our website

Improve our products, services, and website

Send marketing emails or offers when you have agreed to receive them

Meet legal, tax, and business requirements

3. Cookies

We use cookies and similar technologies to keep the website working, remember your preferences, understand website activity, improve performance, and measure advertising.

You can manage cookies through your browser settings or the privacy controls available on our website.

Blocking certain cookies may affect how some parts of the website work.

4. Sharing Your Information

We may share personal information with trusted service providers that help us operate our business.

These providers may include Shopify, payment processors, delivery companies, email platforms, analytics services, advertising platforms, fraud prevention services, and professional advisers.

We only share information needed to provide these services.

We may also disclose information when required by law, to protect our rights, or in connection with a sale or transfer of the business.

HAZA does not sell your personal information for money.

5. Marketing

You may receive marketing emails from HAZA if you subscribe or give us permission.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

You will still receive important messages about active orders, payments, returns, or customer service requests.

6. Data Security

We use reasonable security measures to protect personal information from loss, misuse, unauthorized access, or disclosure.

However, no website or online system can guarantee complete security.

7. Data Retention

We keep personal information only for as long as needed to process orders, provide support, meet legal obligations, prevent fraud, and maintain business records.

8. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.

You may also have the right to withdraw consent, opt out of marketing, or object to certain types of data use.

To submit a privacy request, contact us using the details below.

9. Third Party Services

Our website may contain links to third party websites or use services operated by other companies.

Their privacy practices are governed by their own policies. HAZA is not responsible for the privacy practices of independent third parties.

10. Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change.

The latest version will always be available on this page.